Our Services

Email and chat support

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Email and chat support

Does your organization receive thousands of emails/chats from customers which go unnoticed and unanswered? Outsourcing non voice support services can help you answer these email queries from customers within a fast turnaround time. When you outsource non voice support services, you can save on precious time and concentrate more on your organization’s core competencies.

     Gnatch, a pioneer in non voice outsourcing has been providing a wide range of professional services that cater to varied industries. We have over 5 years of experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf.

     By outsourcing non voice support services to Gnatch, you can be assured that all your emails & Chats would be answered and your customer queries addressed. Our non voice support customers have benefited from our quick response time. Outsource non voice support services and experience a tremendous improvement in revenues, customer satisfaction and customer loyalty and total profits.

How we work?

     Creation of database – We will first create a knowledge database of your customers frequently asked questions. This database would be created after discussing your customers’ common requirements in detail.

     Regular updation of database – This database would be regularly updated based on our customers’ interactions with potential customers.

    Apart from this, our team would be given in-depth training on our customer’s services, products and processes. This in-depth training equips our team to reply email queries with accurate, clear and complete answers. By answering accurately there are fewer follow-ups and increased customer satisfaction.

Chat Support Services We Offer

     We provide cost-effective online live chat support services that can raise your customer satisfaction levels and boost your brand value. We offer a wide range of chat support services to global clients, including –

1. Live Operators and Online Chat

     Our chat support executives leverage our well-crafted chat manuals to communicate with the visitors. They are always available to help with the customer queries and provide quick resolution.

2. Customer Inquiries & Grievance Resolution 

     We have formed a separate team of experts to handle the customers’ complaints and have dedicated agents to resolve customer issues or provide expert consultation on customer’s individual inquiries.

3. Lead Generation and Follow-up 

     We can customize our chat support services to handle the chats for lead generation and follow-up. This will boost your sales & marketing campaigns.

4. Inbound Customer Support

     If a new prospect or some vetted leads initiate the conversation, we have the equired resources to deliver customer support through multiple inbound channels.

5. Technical Support

     We have a skilled team of chat support executives who can handle each type of technical query and can resolve or provide the necessary information to troubleshoot the customer’s issues.

6. Order Processing Queries

     When your customers want quick information on the order pickup and its delivery, our chat support executives can do that.

7. Billing Support

     We can customize our chat support services to suit your internal/external billing issues and provide quick resolution to your customers.

8. Helpdesk Support

     If your customer is browsing your website and looking for instant resolution on his/her query, our agents can assist the customer with their quick responses. They can also track the queries for future resolution purposes.

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